Questions, answered.
Find quick answers below or contact our team for product, delivery or order help.
Support hours: Mon–Thu 08:00–16:30 · Fri 08:00–16:00 · Sat 09:00–13:00.
I need to change or cancel my order. How can I do that?
I need to change or cancel my order. How can I do that?
Please contact us as soon as possible after ordering, preferably by phone. We will confirm whether the order can still be changed or cancelled.
Can I return or exchange items that were purchased on sale?
Can I return or exchange items that were purchased on sale?
Return and exchange eligibility is governed by our published returns policy. Please review it before purchasing a sale item.
I received a damaged item. What should I do?
I received a damaged item. What should I do?
Email online@ugfabrics.com with your order number and clear photographs of the issue. Our team will assess it and explain the next step.
Where is my order confirmation?
Where is my order confirmation?
We send an order confirmation to the email address entered at checkout. Check your spam folder first; if it is not there, email online@ugfabrics.com and we will assist.
Can I track my order?
Can I track my order?
When tracking is available, the courier details or tracking number will be sent to you. For help, email online@ugfabrics.com with your order number.
What is your lead time?
What is your lead time?
Delivery timing varies by product, stock status and destination. Review the current delivery estimate at checkout or contact us before ordering if timing is important.
How much is delivery?
How much is delivery?
Standard South African delivery is R99 when your merchandise subtotal is R299 or less. Free standard delivery applies when the merchandise subtotal is over R299. International standard delivery is R370. Delivery timing is confirmed at checkout; remote areas and made-to-order products may take longer.
Do you have an actual store or showroom?
Do you have an actual store or showroom?
Yes. U&G has five South African showrooms. Visit our contact page for locations and directions.
Where do the items on your website come from?
Where do the items on your website come from?
Product origin varies by range. Check the product page for item-specific details or contact us before ordering if origin is important to your decision.
