Discover more in our FAQ
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Support hours: Monday-Friday, 8am-4:30pm
I need to change or cancel my order. How can I do that?
I need to change or cancel my order. How can I do that?
If you have made your order but you want to make changes in it you can contact us here, preferably a phone call so that changes will be made in time
Can I return or exchange items that were purchased on sale?
Can I return or exchange items that were purchased on sale?
Yes you can return or exchange products bought on sale, however terms and conditions do apply.
Received a damaged item, what can I do?
Received a damaged item, what can I do?
Although it doesn’t happen often, no one is perfect and sometimes faults can occur. Drop us an email at online@ugfabrics.com with pictures of the faults. If we determine the item is damaged, we will rectify at our expense or replace your item.
Where is my order confirmation?
Where is my order confirmation?
Check your email inbox! As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder or email us at online@ugfabrics.com for us to resend it to you.
Can I track order?
Can I track order?
Yes you can! We use First freight couriers . So contact us at online@ugfabrics.com then we will update you or provide you with a tracking number.
What is your lead time?
What is your lead time?
Our lead time currently is 5-7 Working days from order date. This includes courier time.
Do you have an actual store or showroom?
Do you have an actual store or showroom?
Yes we have 5 showrooms across the country
Where do the items on your website come from?
Where do the items on your website come from?
We produce products in our factory, however some products like wallpapers are imported from overseas
