I NEED TO CHANGE OR CANCEL MY ORDER. HOW CAN I DO THAT?
Once you have placed an order we are unable to make any changes or cancel it. Please make sure to double check that your shipping and billing information is correct before submitting your order.
I JUST PLACED MY ORDER. CAN I ADD ANOTHER ITEM TO IT?
Unfortunately we cannot add items to an existing order once it has been processed. You can place a new order quickly and easily for the extra item that you are wanting via our online store. Alternatively you can email us at email@example.com and we can send you an invoice for the extra item’s you want to order.
CAN I RETURN OR EXCHANGE ITEMS THAT WERE PURCHASED ON SALE?
No, sorry. SALE items cannot be returned/refunded or be exchanged.
RECEIVED A DAMAGED ITEM, WHAT DO I DO?
Although it doesn’t happen often, no one is perfect and sometimes faults can occur. Drop us an email at firstname.lastname@example.org with pictures of the faults. If we determine the item is damaged, we will rectify at our expense or replace your item.
WHERE IS MY ORDER CONFIRMATION?
Check your email inbox! As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder or email us at email@example.com for us to resend it to you.
WHAT IS YOUR LEAD TIME?
Our lead time currently is 5-7 Working days from order date. This includes courier time.
CAN I TRACK MY ORDER?
Yes you can! We use various couriers depending on location and items ordered. So contact us at firstname.lastname@example.org then we will update you or provide you with a tracking number.
DO YOU HAVE AN ACTUAL STORE OR SHOWROOM?
Yes we do. We are based in Durban, Johannesburg and Cape Town. You are most welcome to pop around, if you would like to meet us and see samples of our products.
WHERE DO THE ITEMS ON YOUR WEBSITE COME FROM?
We have our own factory so we produce all our own goods..