U&G Lifestyle

Frequently Asked Questions

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Once you have placed an order we are unable to make any changes or cancel it. Please make sure to double check that your shipping and billing information is correct before submitting your order.

Unfortunately we cannot add items to an existing order once it has been processed. You can place a new order quickly and easily for the extra item that you are wanting via our online store. Alternatively you can email us at online@ugfabrics.com and we can send you an invoice for the extra item’s you want to order.

No, sorry. SALE items cannot be returned/refunded or be exchanged.

Although it doesn’t happen often, no one is perfect and sometimes faults can occur. Drop us an email at online@ugfabrics.com with pictures of the faults. If we determine the item is damaged, we will rectify at our expense or replace your item.

Check your email inbox! As soon as you place your order, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder or email us at online@ugfabrics.com for us to resend it to you.

Our lead time currently is 5-7 Working days from order date. This includes courier time.

Yes you can! We use various couriers depending on location and items ordered. So contact us at online@ugfabrics.com then we will update you or provide you with a tracking number.

Yes we do. We are based in Durban, Johannesburg and Cape Town. You are most welcome to pop around, if you would like to meet us and see samples of our products.

We have our own factory so we produce all our own goods.

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